At LabTheory, we aim to ensure a smooth shopping experience. If you are not satisfied with your purchase, the following policies apply.

Eligibility for Returns

Returns may be accepted if:

• the product is damaged during transit
• an incorrect product was delivered
• the product received is defective

Requests must be raised within 48 hours of delivery.

Non-Returnable Items

Due to hygiene and safety reasons, skincare products may not be eligible for return if:

• the product has been opened or used
• the product seal is broken

Refund Process

If a return is approved:

• refunds will be processed to the original payment method
• refunds typically take 5–7 business days to reflect in your account

Replacement

In certain cases, LabTheory may offer a replacement instead of a refund depending on product availability.