Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery timelines:

• Metro cities: 2–5 business days
• Other locations: 4–7 business days

Delivery timelines may vary depending on logistics conditions or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

LabTheory may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery status.

Delivery Issues

If a package is returned due to incorrect address or repeated delivery failures, additional shipping charges may apply for re-dispatch.

COD (Cash on Delivery) Policy

Cash on Delivery may be available for select locations.

LabTheory reserves the right to:

• restrict COD for certain orders or pin codes
• charge a nominal COD handling fee if applicable

Customers are requested to ensure availability to receive the order to avoid failed deliveries.

Repeated order refusals may result in COD restrictions for future orders.